Improve Customer Service And Increase Staff Productivity
A critical measure of success for any company is how well its customers are serviced. When faced with increasingly tight budgets and multiple customer interaction points – email, phone, and web – how will your company guarantee customers a seamless, consistent service experience?
WebQA introduces BizQA, a 24/7 web self-service application that provides customers with immediate answers to their questions. Reducing the number of redundant questions allows your staff to focus their effort on top priority issues where human intervention is required. As requests and questions are received and stored, your company can take advantage of this growing knowledge base. This library of information can be used to provide consistent answers to customer issues, generate a list of FAQs, and provide management with information about the most prevalent concerns in your customer community.
BizQA’s web-based tool allows you to manage work anywhere, at anytime. The simple interface allows any employee, with minimal training, to handle different types of requests from any customer or department. Designed to meet budget constraints, BizQA pricing is a small straightforward monthly fee by seat.
BizQA currently supports multiple languages: English, French, Italian, German, Spanish, Japanese (Mid 2005)
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