EdQA a leader in Student Response Center technologies, offers a central platform to actively manage all inbound and outbound student communication over any media type. EdQA uses a full outbound communication center to alert or notify students through email or text messaging; a dynamic knowledgebase of information to answer all incoming student questions; and, a comprehensive workflow engine to route, prioritize and expedite incoming student queries, messages or service requests. With EdOA, administrators can even conduct student surveys to capture feedback.
EdQA's Student Response Center is
accessible to both students and administrators in person, by phone, web or email;
specific to meet the needs of each academic department;
centralized to provide a complete view of all student interaction; and, assisted by optional
live support agents that can handle student services during high volume or off-hour periods. Often schools use EdQA for internal support as well as student support. The main EdQA components manage:
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Alerts: to rapidly notify students about emergency events or regular school news via text messages and email.
• Information: to answer student questions quickly by showing top questions, allowing question search or permitting questions to be asked. New answers are added to a knowledgebase so that information stays current.
• Messages: to capture and track student communication around any topic to quickly and thoroughly respond.
• Service: to capture, route, manage, search and report on all service requests: inception through completion.
• Surveys: to create and administer surveys to collect ongoing feedback from students, faculty or staff.
EdQA’s hosted system can easily integrate with, and be customized to look like, any school’s website. Administrators connect to EdQA’s Response Center through a web browser to manage alerts, questions, messages or service requests.
