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HelpBox是一个技术支持的解决方案，可以支持对服务要求和支持电话进行全面管理。它安装简单，可以对要求进行分类，支持任务调度，对不同的部门提出多样的要求，统计和显示相关的处理报告。 Some Key advantages include: Multi-user access from anywhere with Web access Search solution knowledge base for troubleshooting Full E-Mail integration between end user to IT tech and tech to tech regarding requests, alerts, assignments and escalations (also works with Exchange) Multiple request forms for different departmental uses (such as Helpdesk, HR, Billing, etc.) Customizable assignments of requests to technicians based on skills and work load Integration of Active Directory to import end-users Auto templates with solutions for notes and communication Task scheduling Notification banner (white board announcements) Customizable screens (forms), fields and reports File Attachments to requests (such as screen shots) Customizable escalation process using color coding and auto assignment Comprehensive statistical and user-defined reporting (including history from any field) Fully scaleable (Access or SQL Server databases) Links dynamically to AuditWizard™ database, identify assets against End Users and show all inventory information as held by AuditWizard™
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