Intuit® Track-It!
Intuit® Track-It!® 是一个可升级的网络IT管理系统，含有紧密集成的模块，可以实现帮助支持（help desk）、资产清单、LAN、PC核查等功能。
Track-It!为您提供IT资产管理和帮助支持工具。它可以自动完成重复性工作，包括帮助请求的记录和跟踪、详细清单、系统审核、状态报告等，帮助您适应终端用户和业务的有关要求。
Numara™ Track-It! 主要优势：
资产回报丰厚：特性丰富，获取和使用费用低，基本能够适应任何规模的预算，实现真正的ROI；
安装快速简单：安装和运行快速简单，安装和配置基于自动向导；
解决方案全面：全面的解决方案，管理并支持您的IT资产；
控制IT资产：自动的发现、审计和帮助行为，构建并管理您的IT资产清单；
无缝集成：模块紧密集成，单个视窗即可为您提供高级特性，节约您的时间和成本；
灵活可扩展：随着您公司规模的扩大，购买所需的功能和附加模块。
使用Track-It!的其他优势包括：
减少了经常性的常规任务，Track－It！可以自动进行以下操作：
对工作命令进行记录和编号；
同终端用户通讯任务状态；
对帮助支持窗口的工作命令进行优先化排序。
降低您的工作负担的同时，加速问题的解决。通过Track-It!，终端用户可以完成以下操作：
在递交任务请求之前通过知识库或您的自定义FAQ自行查找问题答案；
提交他们自己的任务请求；
检查他们任务请求的执行状态。
改善终端用户的满意度。利用Track-It!，您可以：
管理和监控服务等级；
更加快速的解决用户难题；
检测薄弱区域，并且对其进行改进；
报告服务和满意度的结果。
显示IT数据，Track-It!通过以下方法捕捉IT资产知识：
根据需求和用户设置的时间表启动审核；
选择审核频率、方法和细节等级；
为硬件、软件和用户信息列出详细清单；
跟踪资产生命周期的变动；
发现变动和使用模式；
测定兼容性等。
提高投资回报。Track-It!的低投入和高生产力特性可以为您带来高的回报。
Track-It! 含有3种版本以适应不同规模的IT部门。Track-It!快速、简单而且完整，是最佳的资产/帮助支持（help desk）管理系统。
Track-It! Standard Edition: 当IT部门管理的工作站数目最少为25个时，可以考虑标准版。它可以跟踪并管理您帮助支持窗口的请求，收集您的Windows硬件和软件信息。Track-It!还包含购买、图形报告、培训和库模块。Track-It! Standard赋予IT专业人员对IT资产更多的控制，可以自动完成重复性和耗时的操作，提高了终端用户的满意度和生产力。
Track-It! Professional Edition: 可以对IT资产和终端用户的帮助请求进行自动跟踪和管理，对于需要在一个LAN环境中对上百个工作站进行跟踪和管理的IT部门而言，专业版是理想选择。它不仅包含了标准版的全部特性和功能，而且还实现了帮助支持窗口（help desk）请求的管理自动化。终端用户可以直接将自己的工作命令递交给Track-It!，然后通过E-mail获取他们工作命令的执行状态，以便了解自己的工作命令何时被接收和完成。Track-It!会自动的将新的、迟到的或者需要加强的任务请求通知给技术人员。专业版是一个完全的外部软件方案，节省了技术人员的时间，并提供清楚的IT资产知识以便对其进行完全控制，同时加强了用户的自服务水平，从而改善了用户的满意度和生产力。
Track-It! Enterprise Edition: 适用于大规模的IT部门，需要3个或更多的技术人员负责管理上千个工作站，并对位于不同地点的大量终端用户提供帮助支持。采用企业版可以快速有效的提高IT生产力，同时降低您的技术投资。含有高级的帮助支持窗口（help desk）和自服务能力。终端用户利用网络浏览器自动递交任务请求，浏览请求状态，接收帮助支持系统发送的消息，而且为了实现自服务能力，还可以进行数据库查询行为。技术人员也可以通过网络浏览器访问Track-It!，运行核查操作，自动同步Track-It!终端用户数据和活动目录，自动将终端用户的E-mail请求和智能网络设备转换为工作命令。Track-It! Enterprise不仅成本低，而且易于安装和使用，在提高客户满意度的同时，加速了投资回报。
Intuit® Track-It!
Maximize IT Productivity — with Track-It!
Information technology is the engine that drives today’s business. Whether you are a small, medium or large organization, Track-It! delivers the tools you need to cost effectively manage your company’s IT assets and deliver superior support to your end-users. Track-It! integrated tools, automate repetitive activities like logging and tracking help requests, inventory, asset auto discovery, auditing systems, reporting stats and more -- giving you time to meet the needs of your end-users and the business.
Numara™ Track-It! Key Benefits:
Delivers Great Return on Investment: A robust feature set with a low cost of ownership fits virtually any size budget and delivers real ROI!
Provides Quick and Easy Installation: Get up and running quickly and easily with automated wizard based installation and configuration!
Delivers a Complete Solution: Track-It! is a comprehensive solution for managing and supporting your IT assets!
Helps You Gain Control of Your IT Assets: Automatically discovers, audits and helps build and manage your IT asset inventory!
Provides Seamless Integration: Tightly integrated modules give you advanced features through one view – saving you time and money!
Delivers Flexibility and Scalability: Buy the functionality you need and add on cost-effective modules as you grow!
Other Key Benefits of Using Track-It! Include:
Reduces mundane office tasks. Track-It! automatically:
Logs and numbers work orders
Communicates job status to end users
Routes and prioritizes help desk work orders
Trims your workload and speeds problem resolution. Track-It! empowers end-users so they can:
Search for answers in a Knowledgebase or your customized FAQs before logging a work order
Submit their own work requests
Check the status of their work requests
Increases end user satisfaction. Designed with end user satisfaction in mind, Track-It! lets you:
Manage and monitor service levels
Solve user problems faster
Identify weak areas for improvement
Report service and satisfaction successes
Puts IT data at your fingertips. Track-It! captures IT asset knowledge you can use to:
Initiate audits on demand and on custom-set schedules
Choose audit frequency, method and level of detail
Inventory hardware, software and user information
Track changes through an asset’s lifecycle
Identify changes and usage patterns
Determine compliance and more!
Numara™ Track-It! 7 comes in three affordable editions to suit any size IT department. Fast. Easy. Complete. No wonder Track-It! is the world’s most widely installed inventory/help desk and asset management system!
Numara™ Track-It! 7 Standard Edition: Designed to address the basic needs of small, non-complex IT departments, Track-It! Standard Edition delivers the integrated tools necessary to increase efficiency and help manage users in non-complex network environments. Intuitive configuration wizards, automatically discover and inventory network assets such as workstations and applications, synchronize end-user data with on-demand Active Directory information and map the discovered assets to the end-users for easy look up at the help desk. It also discovers other non-PC assets such as switches and routers.
Track-It! Standard comes packaged with powerful integrated modules for purchasing, help desk, training, library and reports and graphs for enhanced usability. This complete solution empowers IT professionals to gain control of IT assets and increase end-user satisfaction by automating repetitive, time consuming activities.
Numara™ Track-It! 7 Professional Edition: Designed for IT departments
