Alloy Navigator
Alloy Navigator是一个基于ITIL规则的全面完整的IT服务管理解决方案，将IT服务支持、配置管理、变动管理无缝联合，并侧重于IT服务过程的流水线化处理和整个IT生命周期的高效管理方案。
世界级解决方案，基于ITIL标准，具有业界最佳开发经验；
事件和问题管理；
变动管理；
资产管理；
知识管理；
符合软件许可；
客户自服务门户；
管理报告。
IT结构体系日益复杂，更加需要可靠高效的服务支持，但是预算开支又受到严格限制，这对IT部门无疑是一个挑战，要解决这一问题，就需要借助最佳的实用经验、自动化的工序并有效管理所有服务阶段。
Alloy Navigator是一个理想的解决方案，含有基于Web的服务台（Service Desk），改进了客户服务程序的灵活性和响应能力，同时还降低了成本和TCO。
对IT架构而言，在问题出现之前及时发现，或者问题恶化之前及时解决，能够使得某些技术的应用对您企业的冲击最小化。另外，精确分析您的关键商务程序和重要信息技术数据，也有助于实现您企业业绩的最大化。
Alloy Navigator使用了一个配置管理数据库或称CMDB，将其作为您服务支持程序的核心基础。使用该CMDB，可以对您IT架构内的每一个独立组件进行完整的生命周期管理，还可以灵活管理一个不断变化的IT架构。
该方案功能完全，能够改进您服务支持运作的品质，从而将您企业内不同商务进程的效能最大化，并确保您业务的可持续发展能力。
产品特性：
配置管理——Alloy Navigator基于一个统一的配置管理数据库（CMDB），是服务管理程序的基础。该CMDB能够帮助IT管理核查数据库内的全部CI（包括计算机、硬件、许可软件、网络和文档等），并管理CI之间复杂的相互关系和依赖关系。
事件和问题管理——ITIL为IT服务管理定义了最为精要和实用的框架。Alloy Navigator含有一个功能强大和易于配置的服务支持模块，该模块基于ITIL，高度直观，您可以借助该模块实现对该世界级标准ITIL的独特应用。
当发生服务中断或性能降低时，其事件管理功能可以帮助您及时恢复标准服务操作，减轻了对业务的影响。而借助其故障管理模块，当发生特殊事件或故障时，通过一个稳固的方案解决导致该问题的本质原因，使得对业务的冲击最小化。
变动管理——根据变动请求，您可以执行一定的改动（冲击最小）来纠正事件或问题，这些事件或问题既可以来自服务程序、硬件、软件，也可以来自配置管理数据。Alloy Navigator含有工作定单，您可以通过它来安排所有改动，以便使用业务需求，同时提高企业收益。
服务等级管理——是一个完整部件，能够监控并改进服务等级。对于您的企业为其内部或外部客户提供的每一项独立服务，Alloy Navigator都将存储其详细内容。
每一项服务都有一个相应的服务等级协议（SLA），以证明服务提供方和接受方预期的业务关系。该方法允许您对服务等级进行量化管理，监控服务品质，并对服务行为、功能和工序进行持续的改进。
知识管理——Alloy Navigator知识库同服务支持完全集成，允许服务台团队或IT团队构建一个完整的解答数据库，提供对已知技术难题的解答。为了便于管理、查找和浏览，技术人员可以对解答进行分类；为了便于解答问题，允许申请事件或难题便条。知识管理将这些答案同用户共享，便于进行通知和培训，提高了协作能力，避免了重复研究，节省了时间和金钱。
Web门户——Alloy自服务门户将您服务台的工作效率提高到了一个新层次上：内部和外部客户都可以通过其web浏览器提交申请便条（客户数目不限），客户还可以检查其便条的处理状态，向技术团队发送其他更多的信息，在知识库中实施查找行为等。技术人员具备一定权限，能够在任意联网计算机上通过浏览器监控整个服务支持的功能性。
资产管理——资产管理模块允许您对IT架构内所有资产的整个生命周期进行管理，包括硬件设备、软件许可证、办公应用工具等。根据这些资产数据，您可以决定是否进行软硬件升级、注册或维护等行为；另外，还提供一个财产管理组件，含有购买订单和契约，您可以准确评估IT架构变动的成本。
网络资产清单——网络资产清单模块同CMDB无缝集成，您可以按计划对网络内所有机器进行全面核查，并将核查数据自动装载到CMDB内。这样，就可以自动检测网络内机器上安装的全部软件产品，并确保企业内软件许可的兼容性。
Alloy Navigator
Alloy Navigator 5 is a comprehensive, integrated IT Service Management solution based on ITIL principles. Alloy Navigator 5 offers a perfect blend of IT Service Support, Configuration Management, and Change Management, all consolidated into a single seamless solution, and focused on streamlining IT service processes and effectively managing the complete IT life cycle.
• World-class solution based on ITIL standards and industry best practices
• Incident and Problem Management
• Change Management
• Asset Management
• Knowledge Management
• Software Licensing Compliance
• Customer Self-Service Portal
• Management Reporting
IT infrastructures have become incredibly complex, while the demand for reliable and efficient service is constantly growing. Combined with severe budget cuts, this creates an unprecedented challenge for IT departments, which can be overcome through the application of best practices, user empowerment, process automation, and adherence to management procedures at all stages of service delivery.
Alloy Navigator 5 is the clear choice to address this challenge. Alloy Navigator’s expansive, web-enabled Service Desk increases the flexibility and responsiveness of your customer service processes, while it enables you to reduce their cost and reduce your TCO.
You minimize the adverse impact that technology issues have on your enterprise by identifying potential problems before they occur and resolving existing ones before they escalate. You maximize the performance of your business with a precise alignment between your critical business processes and your invaluable information technology data.
Alloy Navigator uses a Configuration Management Database, or CMDB, as the core foundation for your service support processes. Using the CMDB, you can manage the complete life cycle of each individual component in your IT infrastructure, allowing for the flexible administration of a continuously changing IT infrastructure.
This integrated approach helps to improve the quality of your service support operation. In turn, this maximizes the various business processes of your organization as well as their overall performance, ensuring the current and future viability of your business.
Features Summary
Configuration Management
Alloy Navigator 5 is based on a unified Configuration Management Database (CMDB) that serves as the foundation for all Service Management processes. This CMDB helps IT management account for all of the CIs in the database (computers, hardware, licensed software, networks, and documents), and manage the complex interrelationships and dependencies among them.
Incident and Problem Management
The ITIL defines the industry quintessential best-practice framework for IT Service Management. Alloy Navigator lets you deliver your own unique implementation of this world-class standard with a powerful, easily configurable, highly intuitive ITIL-based Service Support module.
Its Incident Management function helps you restore normal operations after service interruptions or reductions, with minimal impact on the business. Its Problem Management function helps you minimize the adverse effect that incidents and problems have on your business by resolving the root causes of incidents and errors with permanent solutions instead of temporary workarounds.
Change Management
Based on approved Change Requests, you can implement changes (with minimal disruption) to correct incidents or problems, whether these issues stem from service-related procedures, hardware, software, or are based on data from Configuration Management. Work Orders let you schedule all the changes, which help you meet business requirements and deliver measurable business benefits.
Service Level Management
Service Level Management is an integral part of monitoring<
